Refund Policy

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Flowers at Jasmines are committed to providing our customers with the finest floral arrangements and service. If, for any reason, you are not completely satisfied with your purchase, we offer a straightforward refund policy outlined below:

 

1. ELIGIBILITY FOR REFUND:

Refunds will only be considered for purchases made directly through our website https://www.flowersatjasmines.co.uk or in person in our shop. To be eligible for a refund, customers must contact us at info@flowersatjasmines.co.uk within twenty four hours of the delivery date.

 

2. CONDITIONS FOR REFUND:

Refunds may be issued for the following reasons:

                       Quality issues with the flowers or products received.

                       Delivery of the order does not match the agreed-upon specifications.

                       Cancellation of the order within the specified timeframe before delivery.   

 

3. REFUND PROCESS:

Customers must provide clear photographic evidence of any quality issues with the flowers or products received. Refunds will be processed within two business days after approval. Refunds will be issued to the original payment method used during the purchase, and to the person who made the purchase if the sale was cash.

 

4. EXCLUSIONS FOR REFUND:

Refunds will not be issued for:

Customer dissatisfaction with the scent, colour, or appearance of the flowers, as these factors can vary based on personal preference.

Issues arising from incorrect or incomplete delivery addresses provided by the customer.

Refusal of delivery by the recipient.

 

5. PARTIAL REFUNDS:

In some cases, partial refunds may be considered based on the specific circumstances of the refund request.

 

6. CANCELLATION POLICY:

Orders can be cancelled without incurring any charges if the cancellation request is received at least THREE days before the scheduled delivery time.

Cancellation requests within THREE days of the scheduled delivery may be subject to a restocking fee for non-perishable items.

Cancellation requests within THREE days of the scheduled delivery for perishable items, such as fresh flowers, is non-refundable.

 

7. CONTACT INFORMATION FOR REFUND REQUESTS:

Customers can request a refund by contacting us at info@flowersatjasmines.co.uk

 

8. CHANGES TO REFUND POLICY:

We reserve the right to update and modify this Refund Policy anytime. Any changes will be effective immediately upon posting on our website.

 

9. CONTACT INFORMATION:

By purchasing on our website, you agree to adhere to the terms outlined in this Refund Policy and our general Terms of Sale. If you have any questions or concerns, please do not hesitate to contact us for assistance.

 

 

This Refund Policy was last updated in MAY 2025